Service Level Management

服务级别管理

SLM-why

Service Level Management

IT service level management software that helps you define, track, and report on service levels from a business perspective.

Measurement That Shows IT Meeting Business Goals

从业务角度主动管理服务级别。 服务级别管理可为您提供报告,以针对业务目标衡量和监控应用服务级别,制定切合实际的可量化服务级别目标,并实时跟踪性能。 通过它,您还能够报告性能,表明 IT 部门能够满足业务目标。

Key Benefits

  • 定义反映业务服务级别管理目标、且真实可量化的可用性目标和性能目标
  • 可实时跟踪和出于线下规划目的跟踪服务级别的可用性和性能
  • IT 部门与业务重点和期望值严格保持一致
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