Real User Monitoring


Real User Monitoring

真实用户监控 (RUM)


Real User Monitoring to Improve User Experience

真实用户监控 (RUM) 可为所有地点的所有用户一直监控业务关键型应用服务的性能和可用性。 它会自动发现底层基础设施并对用户操作进行分类,让您即时了解会话和整个网络服务的运行状况、云计算和移动用户体验。 它允许您跟踪各个层次的用户体验,捕获实时会话,查看客户浏览内容,衡量响应时间,并查看产生问题的页面。 您可以轻松捕获并重播用户会话,从而创建反映真实用户行为的测试脚本。 所有这些数据将让您能够分析用户正在执行的应用事务以及他们收到的应用响应。 RUM 目前支持超过 20 种应用协议和应用,如 SAP、Citrix,以及 Android 上的本机移动应用监控。

Key Benefits

  • Visibility into application end user experience for all users, all locations, all the time – on web, cloud and mobile application services
  • Replay user sessions to help triage and solve problems faster
  • Generate testing scripts based on real end user session data
  • Trace end user transactions across automatically discovered application tiers to speed resolution
  • Combine end user experience and infrastructure performance data into service level management

RUM Protocols

RUM supports wide variety of enterprise applications and protocols. RUM also includes a Software Development Kit (SDK) to build many custom integrations to capture user experience in specific applications, such as for the banking and telecom industries. 

Custom WebHTTP/S
Flash/FlexAMFO, AMF3
OracleForms NCAOver HTTP/TCP
Citrix XenCitrix ICA
ISO 8583VISA Base I, MasterCard CIS
IBM WebSphere MQMQ
Oracle DBOracle DB


Additional Resources


Better Visibility Means Better Applications



RUM Training Schedule

Trial software

HP Real User Monitor 9.20 English SW E-Media Evaluation

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