Real User Monitoring

真实用户监控

Real User Monitoring

真实用户监控 (RUM)

提供最终用户监控,帮助您深入洞察用户行为,从而有针对性地快速解决问题。

Real User Monitoring to Improve User Experience

真实用户监控 (RUM) 可为所有地点的所有用户一直监控业务关键型应用服务的性能和可用性。 它会自动发现底层基础设施并对用户操作进行分类,让您即时了解会话和整个网络服务的运行状况、云计算和移动用户体验。 它允许您跟踪各个层次的用户体验,捕获实时会话,查看客户浏览内容,衡量响应时间,并查看产生问题的页面。 您可以轻松捕获并重播用户会话,从而创建反映真实用户行为的测试脚本。 所有这些数据将让您能够分析用户正在执行的应用事务以及他们收到的应用响应。 RUM 目前支持超过 20 种应用协议和应用,如 SAP、Citrix,以及 Android 上的本机移动应用监控。

Key Benefits

  • Visibility into application end user experience for all users, all locations, all the time – on web, cloud and mobile application services
  • Replay user sessions to help triage and solve problems faster
  • Generate testing scripts based on real end user session data
  • Trace end user transactions across automatically discovered application tiers to speed resolution
  • Combine end user experience and infrastructure performance data into service level management

RUM Protocols

RUM supports wide variety of enterprise applications and protocols. RUM also includes a Software Development Kit (SDK) to build many custom integrations to capture user experience in specific applications, such as for the banking and telecom industries. 

ApplicationProtocol
Custom WebHTTP/S
Flash/FlexAMFO, AMF3
SAPHTTP/S, SAP GUI
OracleForms NCAOver HTTP/TCP
SiebelHTTP/S
PeopleSoftHTTP/S
Streaming/VoIPUDP
IMAPIMAP
SMTPSMTP
POP3POP3
Citrix XenCitrix ICA
FTPFTP
LDAPLDAP
ISO 8583VISA Base I, MasterCard CIS
SOAPHTTP/S
IBM WebSphere MQMQ
Oracle DBOracle DB
MS-SQLMS-SQL
MySQLMySQL
DB2DB2


 

Additional Resources

Brochure

Better Visibility Means Better Applications

(PDF 1MB)

Education

RUM Training Schedule

Trial software

HP Real User Monitor 9.20 English SW E-Media Evaluation

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