IT Service Management Services

Harness big data to accelerate ITIL-driven service delivery and lower service desk costs.

Faster Service. Better Experience. Lower Costs.

Our workshop, discovery, and roadmap services help define business and IT strategies. ITSM consulting and service desk consulting help you define a solution architecture, design, and processes; and conduct integrations and implementations. Implementation services accelerate time to value with deployment, upgrade, and migration assistance.

25%
Improve User Experience
Service desk call reduction
80%
Improve Staff Efficiency
Cost reduction as time spent in change management decreases
50%
Improve Speed and Agility
Service request time reduction

Succeed in the cloud with service lifestyle management

Service Management Automation: Solution-as-a-Service
Service Management Automation: Solution-as-a-Service

The power of Service Management Automation: Solution-as-a-Service and a fully managed, as-a-service flexible delivery model helps you deliver a Big Data service-desk-in-the-cloud experience to your users. Read the brochure


Asset Manager as a Service
Asset Manager as a Service

Reduce cost, facilitate license compliance, and make more informed asset decisions. Read service brief


Working with Micro Focus has really given us that concept of how do we build our framework – how do we build a solid foundation. Micro Focus has been a fantastic partner. When we had challenges, they are there to support and to help.

Matt MacDonald – REGIONAL GENERAL MANAGER FG
release-rel-2018-10-1-1171 | Wed Oct 10 04:40:28 PDT 2018
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release/rel-2018-10-1-1171
Wed Oct 10 04:40:28 PDT 2018