Service Level Management

Gestão de níveis de serviços


Service Level Management

IT service level management software that helps you define, track, and report on service levels from a business perspective.

Measurement That Shows IT Meeting Business Goals

Gere níveis de serviço de maneira proativa a partir de uma perspetiva de negócios. A gestão dos níveis de serviço disponibiliza relatórios que lhe permitem analisar e monitorizar os níveis de serviços das aplicações no que diz respeito aos objetivos comerciais, definir objetivos de nível de serviço realistas e mensuráveis e controlar o desempenho em tempo real. Também permite reportar o desempenho indicando se a TI está a cumprir as suas obrigações.

Key Benefits

  • Definir objetivos de disponibilidade e desempenho realistas e mensuráveis que reflitam os objetivos de gestão do nível dos serviços comerciais
  • Acompanhar a disponibilidade e o desempenho do nível do serviço, tanto em tempo real como para fins de planeamento offline
  • Alinhamento da organização de TI com as prioridades e expectativas comerciais
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