IT Service Management

Gestão de serviços de TI

Faster Service. Better Experience. Lower Costs.

Com o HPE ITSM Automation, poderá acelerar a entrega do serviço e tornar a experiência mais satisfatória para os utilizadores finais e o pessoal da TI — para que possa retomar o ritmo das principais iniciativas de negócios. Agora, os seus serviços baseados em ITIL são fáceis de aceder e utilizar, a configuração e a implementação levam minutos ao invés de horas e as tarefas de administração e manutenção são simples e rápidas. O melhor de tudo é que poderá utilizar o Big Data para fornecer insights, entregar conhecimento e identificar tendências.

Deixe os altos custos e a frustração do ITSM tradicional para trás

Transform the excessive costs and frustrations of traditional ITSM into more productive and satisfied users, lower IT costs, and tighter IT control. An investment in HPE ITSM turns service delivery into a source of competitive advantages and business value.

O valor comercial da Automação de ITSM da HPE

Enable more productive and satisfied users, lower IT costs, and tighten IT control: Investing in HPE ITSM Automation turns your service delivery into a source of competitive advantage and business value.

software/it-service-management-itsm - Why section

Customer Views: Fresh Perspectives About ITSM.

One of the best sources of insights and advice about ITSM solutions is our large and growing customer base. Hear what they have to say about maximizing the business value of ITSM—and why HPE is their chosen partner.

Sound Advice from 12 ITSM Customers

Get solid advice, lessons learned, and best practices from 12 HPE customers. Read our eBook and learn how to deliver world-class ITSM.


(PDF 4.37 MB)

software/it-service-management-itsm - why section 2

End-to-End Capabilities. ITIL-Based. Future-Ready.

HPE provides complete ITSM solutions supporting service desk processes plus configuration management, asset management, analytics, and automation—all based on ITIL best practices all supported by expert implementation and expert services.

Transformative Service Management

HPE end-to-end ITSM solutions are simply smarter at transforming service delivery and support. They automate tasks and manage assets to reduce costs. They speed up service desk processes while improving the user experience. They fine-tune software licensing and compliance. And they harness big data to constantly improve the service desk.

Staff Efficiency

Find out how big data machine learning, deep analytics, and pattern matching expedite ticket handling, facilitate continual service improvement, and empower self-service.


(PDF 1810KB)

Service Desk Automation

See how automation of common IT tasks accelerates fulfillment of requests, execution of standard changes, and triage and remediation of incidents, improving both staff productivity

Versatile Discovery for Next Generation Hybrid IT

Ensure your infrastructure is accurately mapped for cloud, on-premise, and containerized IT with agent-less, agent-based, or hybrid discovery capabilities and real-time discovery for virtual environments.


(PDF 108 KB)

New Opportunities of Next-Gen ITSM

What will the future of ITSM bring? New Opportunities for creating business advantages and satisfied users. Read this EMA Research report and learn how next-generation ITSM will open new doors to creating a more service-aware business-aligned IT organization.

Read Now




IT Service Management Automation


(PDF 883KB)

Analyst report


Top 20 ITSM Vendors


(PDF 779 KB)

White paper


Three Ways Big Data Can Transform Your Service Desk


(PDF 1810KB )



Big Data ITSM: 6 Ways to Reduce Cost


(PDF 684 KB)

Analyst report


Gartner: Big Data for the Service Desk

Solution Brief


Asset Optimization



Configuration Management System for ITSM

Solution Brief


Software Asset Management

Related ITSM Products & Services

Service Desk

Service Desk Solutions

Intuitive on-premise and SaaS service desk solutions that deliver extensive automation and efficiencies in ITSM.


Configuration Management System

Manage change effectively and comprehensively across environments.

IT Asset Management

Asset Manager

Manage your IT assets with efficiency and control across their lifecycle.

Consulting & Implementation

Software Services

Shape your IT strategy to achieve business value.

Software Education

Education Services

Empower your teams. Boost software adoption. Strengthen your business.

Customer Support

Software Support

Meet your IT challenges with industry-leading service and support.


IT4IT Value Chain

Reference architecture model for implementing the IT value streams to optimize and manage IT for the digital enterprise.

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IT Operations Management Blog

Lean how ITOM solutions aid digital business performance through automation and orchestration.

IT Service Management Blog

Accelerate service delivery while simplifying service desk control and ITSM using built-in ITIL best practices.

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