Real User Monitoring

Monitorização do utilizador real

Real User Monitoring

Real User Monitoring (RUM)

End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution.

Real User Monitoring to Improve User Experience

Real User Monitoring (RUM) monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions—giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

Key Benefits

  • Visibility into application end user experience for all users, all locations, all the time – on web, cloud and mobile application services
  • Replay user sessions to help triage and solve problems faster
  • Generate testing scripts based on real end user session data
  • Trace end user transactions across automatically discovered application tiers to speed resolution
  • Combine end user experience and infrastructure performance data into service level management

RUM Protocols

O RUM oferece suporte a uma ampla variedade de aplicações e protocolos empresariais. O RUM também inclui um kit de desenvolvimento de software (SDR) para a criação de várias integrações personalizadas para a captura da experiência do utilizador em aplicações específicas, como por exemplo, para os setores bancário e de telecomunicações. 

IBM WebSphere MQMQ
Oracle DBOracle DB
OracleOracles forms NCA
DNS  DNS (UDP genérico)
RMITCP de streaming genérico de registro
Microsoft RDPTCP genérico
Web personalizadaHTTP/S
Flash/FlexAMFO, AMF3
OracleForms NCAPor HTTP/TCP
Citrix XenCitrix ICA
ISO 8583VISA Base I, MasterCard CIS


Additional Resources


Better Visibility Means Better Applications



RUM Training Schedule

Trial software

HP Real User Monitor 9.20 English SW E-Media Evaluation

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