Service Level Management

Gerenciamento de níveis de serviços


Service Level Management

IT service level management software that helps you define, track, and report on service levels from a business perspective.

Measurement That Shows IT Meeting Business Goals

Gerencie níveis de serviço de maneira proativa a partir da perspectiva dos negócios. O gerenciamento de níveis de serviço oferece a você relatórios que permitam que você analise e monitore níveis de serviços de aplicativos em relação a objetivos de negócios, defina objetivos de nível de serviço realistas e mensuráveis e controle o desempenho em tempo real. E permite que você relate o desempenho de maneira que mostre que a TI está cumprindo suas obrigações.

Key Benefits

  • Definir objetivos de disponibilidade e desempenho realistas e mensuráveis que reflitam as metas de gerenciamento de níveis de serviços dos negócios
  • Acompanhar a disponibilidade e o desempenho do nível do serviço, tanto em tempo real quanto para fins de planejamento offline
  • Alinhamento da organização de TI com as prioridades e expectativas dos negócios
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