Service Level Management

Gerenciamento de níveis de serviços

SLM-why

Service Level Management

IT service level management software that helps you define, track, and report on service levels from a business perspective.

Measurement That Shows IT Meeting Business Goals

Gerencie níveis de serviço de maneira proativa a partir da perspectiva dos negócios. O gerenciamento de níveis de serviço oferece a você relatórios que permitam que você analise e monitore níveis de serviços de aplicativos em relação a objetivos de negócios, defina objetivos de nível de serviço realistas e mensuráveis e controle o desempenho em tempo real. E permite que você relate o desempenho de maneira que mostre que a TI está cumprindo suas obrigações.

Key Benefits

  • Definir objetivos de disponibilidade e desempenho realistas e mensuráveis que reflitam as metas de gerenciamento de níveis de serviços dos negócios
  • Acompanhar a disponibilidade e o desempenho do nível do serviço, tanto em tempo real quanto para fins de planejamento offline
  • Alinhamento da organização de TI com as prioridades e expectativas dos negócios
Related Products, Solutions and Services

Process and Performance Monitoring

Business Process Monitor

Proactive monitoring of end-user application performance and availability.

Diagnostic software

Diagnostics

Deep, actionable application diagnostics for rapid problem diagnosis.

End-User Monitoring

Real-User Monitor

Visibility into real-user behavior for fast, targeted problem resolution.

App Monitoring as a Service

APM on SaaS

End-to-end proactive application monitoring as a service.

Operations Management Services

Operations Management Services

Manage the health of business services, enterprise applications, and IT infrastructure

Customer Support

Software Support

Meet your IT challenges with industry-leading service and support.

Software Education

Education Services

Empower your teams. Boost software adoption. Strengthen your business.

Consulting & Implementation

Software Services

Shape your IT strategy to achieve business value.

Engage with our Automate Community

IT Operations Management Blog

Learn how ITOM solutions aid digital business performance through automation, orchestration, and transformation.

IT Service Management Blog

Accelerate service deliver while simplifying service desk control and ITSM using built-in ITIL best practices.

HPE IT Experts Community

Join the conversation with IT Experts and keep up with the latest developments in HPE Software.

HPE Business Insights

Gain strategic insights from IT leaders who help others define, measure and achieve better IT performances.

HPE Software on Twitter

Get the latest tweets on how to make your applications and information work for you.

HPE Software on LinkedIn

Connect with experts and discuss how to make your HPE software work for you.

HPE Software on Facebook

Join with peers and experts to discuss how to make your HPE software work for you.

HPE Software on Google+

Discuss the latest on how to make your enterprise applications and information work for you.