IT Service Management

Gerenciamento de serviços de TI

Faster Service. Better Experience. Lower Costs.

Com o HPE ITSM Automation, você pode acelerar a entrega do serviço e tornar a experiência mais satisfatória para os usuários finais e o pessoal de TI — para que você possa retomar o ritmo das principais iniciativas de negócios. Agora, seus serviços baseados em ITIL são fáceis de acessar e usar, a configuração e a implantação levam minutos em vez de horas e as tarefas de administração e manutenção são simples e rápidas. O melhor de tudo é que você pode utilizar o Big Data para fornecer insights, entregar conhecimento e identificar tendências.

Deixe os altos custos e a frustração do ITSM tradicional para trás

Transform the excessive costs and frustrations of traditional ITSM into more productive and satisfied users, lower IT costs, and tighter IT control. An investment in HPE ITSM turns service delivery into a source of competitive advantages and business value.

O valor comercial da Automação de ITSM da HPE

Enable more productive and satisfied users, lower IT costs, and tighten IT control: Investing in HPE ITSM Automation turns your service delivery into a source of competitive advantage and business value.

Sound Advice from 12 ITSM Customers

Get solid advice, lessons learned, and best practices from 12 Micro Focus customers. Read our eBook and learn how to deliver world-class ITSM.

 

(PDF 4.37 MB)

Transformative Service Management

As soluções de ITSM de ponta a ponta da HPE são simplesmente muito mais inteligentes e transformam a assistência e a prestação de serviços. Elas automatizam tarefas e gerenciam ativos para reduzir custos. Aceleram os processos do service desk enquanto melhoram a experiência do usuário. Aprimoram o licenciamento do software e a conformidade. E utilizam big data para melhorar o service desk constantemente.

Staff Efficiency

Find out how big data machine learning, deep analytics, and pattern matching expedite ticket handling, facilitate continual service improvement, and empower self-service.

 

(PDF 1810KB)

Automação de service desk

Veja como a automação de tarefas comuns de TI acelera o processamento de pedidos, a execução de alterações padrão e a triagem e correção de incidentes, melhorando a produtividade do pessoal

Versatile Discovery for Next Generation Hybrid IT

Ensure your infrastructure is accurately mapped for cloud, on-premise, and containerized IT with agent-less, agent-based, or hybrid discovery capabilities and real-time discovery for virtual environments.

 

(PDF 108 KB)

Resources

Brochure

 

IT Service Management Automation

 

(PDF 883KB)

Analyst report

 

Top 20 ITSM Vendors

 

(PDF 779 KB)

White paper

 

Three Ways Big Data Can Transform Your Service Desk

 

(PDF 1810KB )

Infographic

 

Big Data ITSM: 6 Ways to Reduce Cost

 

(PDF 684 KB)

Analyst report

 

Gartner: Big Data for the Service Desk

Solution Brief

 

Asset Optimization

Infographic

 

Configuration Management System for ITSM

Solution Brief

 

Software Asset Management

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