Real User Monitoring

Monitoramento de usuário real

Real User Monitoring

Real User Monitoring (RUM)

Monitoramento de usuário final que oferece visibilidade sobre o comportamento do usuário para uma resolução de problemas rápida e direcionada.

Real User Monitoring to Improve User Experience

O monitoramento de usuário real (RUM) monitora o desempenho e a disponibilidade de serviços de aplicativos críticos para os negócios, para todos os usuários, em todos os locais, o tempo inteiro. Ele detecta automaticamente a infraestrutura subjacente e classifica as ações do usuário, oferecendo a você visibilidade instantânea da sessão e de toda a integridade de serviços na experiência do usuário móvel, de nuvem e Web. Ele permite traçar a experiência dos usuários em camadas, capturar sessões ao vivo, ver onde os clientes clicaram, medir tempos de resposta e ver as páginas que causaram problemas. E você pode capturar e reproduzir sessões do usuário facilmente para criar scripts de testes que refletem o comportamento do usuário real. Todos esses dados oferecem a você uma nova capacidade de analisar quais transações de aplicativos seus usuários estão executando e qual resposta de aplicativos estão experimentando. O RUM atualmente oferece suporte a mais de 20 protocolos de aplicativos e aplicativos como SAP, Citrix e monitoramento de aplicativos móveis nativos em Android.

Key Benefits

  • Visibility into application end user experience for all users, all locations, all the time – on web, cloud and mobile application services
  • Replay user sessions to help triage and solve problems faster
  • Generate testing scripts based on real end user session data
  • Trace end user transactions across automatically discovered application tiers to speed resolution
  • Combine end user experience and infrastructure performance data into service level management

RUM Protocols

RUM supports wide variety of enterprise applications and protocols. RUM also includes a Software Development Kit (SDK) to build many custom integrations to capture user experience in specific applications, such as for the banking and telecom industries. 

ApplicationProtocol
Custom WebHTTP/S
Flash/FlexAMFO, AMF3
SAPHTTP/S, SAP GUI
OracleForms NCAOver HTTP/TCP
SiebelHTTP/S
PeopleSoftHTTP/S
Streaming/VoIPUDP
IMAPIMAP
SMTPSMTP
POP3POP3
Citrix XenCitrix ICA
FTPFTP
LDAPLDAP
ISO 8583VISA Base I, MasterCard CIS
SOAPHTTP/S
IBM WebSphere MQMQ
Oracle DBOracle DB
MS-SQLMS-SQL
MySQLMySQL
DB2DB2


 

Additional Resources

Brochure

Better Visibility Means Better Applications

(PDF 1MB)

Education

RUM Training Schedule

Trial software

HP Real User Monitor 9.20 English SW E-Media Evaluation

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