Service Level Management

서비스 수준 관리


Service Level Management

IT service level management software that helps you define, track, and report on service levels from a business perspective.

Measurement That Shows IT Meeting Business Goals

비즈니스 예측 결과로부터 사전 예방적 서비스 수준을 관리합니다. Service Level Management는 비즈니스 목표에 대한 애플리케이션 서비스 수준을 측정하고 모니터링하며, 실제적인 정량화 가능 서비스 수준의 목표를 정의하고 실시간으로 성능을 추적할 수 있는 보고서를 제공합니다. 이 솔루션은 또한 IT가 자신의 의무를 충족하고 있음을 나타내는 방법으로 성능을 보고하게 해줍니다.

Key Benefits

  • 비즈니스 서비스 수준 관리 목표를 반영하면서 현실적이고 수량화 가능한 가용성 및 성능 목표 정의
  • 실시간 또는 오프라인 계획 모두를 위한 서비스 수준 가용성 및 성능 추적
  • 비즈니스 우선 순위 및 기대치에 부합하게 IT 조직 조정
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