IT Service Management

IT 서비스 관리

Faster Service. Better Experience. Lower Costs.

HPE ITSM Automation을 사용하면 주요 비즈니스 이니셔티브와 보조를 맞출 수 있도록 최종 사용자와 IT 담당자의 만족도를 높여주는 경험을 만들어내고 서비스 제공 속도를 높일 수 있습니다. 이제 ITIL 기반 서비스는 액세스와 사용이 쉽고 구성과 배포가 몇 시간이 아닌 몇 분만에 이루어지며 관리와 유지보수 작업이 간단하고 빠르게 처리됩니다. 무엇보다, 빅 데이터를 활용하여 통찰력을 제공하고 지식을 전달하고 트렌드를 식별할 수 있습니다.

전통적인 ITSM의 고비용과 좌절감은 이제 옛 이야기입니다

Transform the excessive costs and frustrations of traditional ITSM into more productive and satisfied users, lower IT costs, and tighter IT control. An investment in HPE ITSM turns service delivery into a source of competitive advantages and business value.

HPE ITSM Automation의 비즈니스 가치

Enable more productive and satisfied users, lower IT costs, and tighten IT control: Investing in HPE ITSM Automation turns your service delivery into a source of competitive advantage and business value.

software/it-service-management-itsm - Why section

고객 시각: ITSM에 관한 신선한 관점.

ITSM 솔루션에 대한 통찰력과 자문을 구할 수 있는 최고의 출처 중 하나는 점점 증가하고 있는 대규모 고객 기반입니다. ITSM의 비즈니스 가치 극대화와 관련하여 어떤 얘기를 하고 HPE를 파트너로 선택한 이유는 무엇인지 들어보십시오.

Sound Advice from 12 ITSM Customers

Get solid advice, lessons learned, and best practices from 12 Micro Focus customers. Read our eBook and learn how to deliver world-class ITSM.

 

(PDF 4.37 MB)

software/it-service-management-itsm - why section 2

엔드-투-엔드 기능. ITIL 기반. 미래 보장형.

HPE는 전문가 구현 및 전문가 서비스를 통한 ITIL 모범 사례 기반의 서비스 데스크 프로세스와 구성 관리, 자산 관리, 분석, 자동화 등을 지원하는 완벽한 ITSM 솔루션을 제공합니다.

Transformative Service Management

HPE 엔드-투-엔드(end-to-end) ITSM 솔루션이 서비스 제공과 지원 방식을 더 똑똑하고 간단하게 변화시키고 있습니다. 작업을 자동화하고 자산을 관리해 비용을 절감할 수 있으며, 사용자 경험을 개선하는 동시에 서비스 데스크 업무 처리 속도를 높여줍니다. 또한 소프트웨어 라이센싱과 컴플라이언스를 미세 조정할 뿐 아니라 빅 데이터 활용으로 서비스 데스크 업무를 지속적으로 개선합니다.

Staff Efficiency

Find out how big data machine learning, deep analytics, and pattern matching expedite ticket handling, facilitate continual service improvement, and empower self-service.

 

(PDF 1810KB)

서비스 데스크 자동화

공통 IT 작업을 자동화하면 어떻게 요청 이행, 표준 변경 실행, 사고 선별과 해결, 직원 생산성 개선 등을 가속화할 수 있는지 살펴보십시오.

Versatile Discovery for Next Generation Hybrid IT

Ensure your infrastructure is accurately mapped for cloud, on-premise, and containerized IT with agent-less, agent-based, or hybrid discovery capabilities and real-time discovery for virtual environments.

 

(PDF 108 KB)

New Opportunities of Next-Gen ITSM

What will the future of ITSM bring? New Opportunities for creating business advantages and satisfied users. Read this EMA Research report and learn how next-generation ITSM will open new doors to creating a more service-aware business-aligned IT organization.

Read Now

Resources

Brochure

 

IT Service Management Automation

 

(PDF 883KB)

Analyst report

 

Top 20 ITSM Vendors

 

(PDF 779 KB)

White paper

 

Three Ways Big Data Can Transform Your Service Desk

 

(PDF 1810KB )

Infographic

 

Big Data ITSM: 6 Ways to Reduce Cost

 

(PDF 684 KB)

Analyst report

 

Gartner: Big Data for the Service Desk

Solution Brief

 

Asset Optimization

Infographic

 

Configuration Management System for ITSM

Solution Brief

 

Software Asset Management

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