Real User Monitoring

실제 사용자 모니터링

Real User Monitoring

RUM(Real User Monitoring)

신속하고 목표가 설정된 문제 해결을 위한 사용자 행동 양식에 대한 가시성을 제공하는 최종 사용자 모니터링

Real User Monitoring to Improve User Experience

RUM(Real User Monitoring)은 모든 위치에 있는 모든 사용자가 제공 받는 비즈니스에 중요한 애플리케이션 서비스의 성능과 가용성을 항상 모니터링합니다. 자동으로 기본 인프라를 검색하고 사용자 행동을 분류하여, 웹, 클라우드 및 모바일 사용자 환경의 세션 및 전체 서비스 건전성 상태에 대한 즉각적인 가시성을 제공합니다. 여러 계층 사이에서 사용자 경험을 추적하고 실시간 세션을 캡처하고 고객이 클릭한 위치를 확인하며 응답 시간을 측정하고 문제를 일으킨 페이지를 볼 수 있습니다. 또한, 사용자 세션을 손쉽게 캡처하고 재생하여 실제 행동을 반영하는 테스트 스크립트를 작성할 수 있습니다. 이러한 모든 데이터는 사용자가 어떤 애플리케이션 트랜잭션을 수행하고 있으며, 사용자가 어떤 애플리케이션 반응을 경험하게 될 것인가를 분석할 수 있는 새로운 능력을 제공합니다. RUM은 현재 20개 이상의 애플리케이션 프로토콜과 SAP, Citrix 및 Android 상의 기본 모바일 애플리케이션 모니터링과 같은 애플리케이션을 지원합니다.

Key Benefits

  • Visibility into application end user experience for all users, all locations, all the time – on web, cloud and mobile application services
  • Replay user sessions to help triage and solve problems faster
  • Generate testing scripts based on real end user session data
  • Trace end user transactions across automatically discovered application tiers to speed resolution
  • Combine end user experience and infrastructure performance data into service level management

RUM Protocols

RUM supports wide variety of enterprise applications and protocols. RUM also includes a Software Development Kit (SDK) to build many custom integrations to capture user experience in specific applications, such as for the banking and telecom industries. 

ApplicationProtocol
Custom WebHTTP/S
Flash/FlexAMFO, AMF3
SAPHTTP/S, SAP GUI
OracleForms NCAOver HTTP/TCP
SiebelHTTP/S
PeopleSoftHTTP/S
Streaming/VoIPUDP
IMAPIMAP
SMTPSMTP
POP3POP3
Citrix XenCitrix ICA
FTPFTP
LDAPLDAP
ISO 8583VISA Base I, MasterCard CIS
SOAPHTTP/S
IBM WebSphere MQMQ
Oracle DBOracle DB
MS-SQLMS-SQL
MySQLMySQL
DB2DB2


 

Additional Resources

Brochure

Better Visibility Means Better Applications

(PDF 1MB)

Education

RUM Training Schedule

Trial software

HP Real User Monitor 9.20 English SW E-Media Evaluation

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