분석 및 머신 러닝을 활용한 뛰어난 최종 사용자 경험과 효율적인 서비스 관리
Service Management Automation은 머신 러닝을 활용하고 CMDB 및 Discovery와 통합되는 최초의 IT 서비스 및 자산 관리용 애플리케이션 패키지입니다. ITOM 플랫폼에 구축되고 AWS 시장을 통해 구할 수 있는 이 새로운 릴리스는 서비스 포털을 개선하고 모바일 지원을 확대했으며 멀티 테넌트 콘솔과 그리드를 포함합니다.
Service management becomes relevant across the enterprise, not just within IT. For me that has probably been the best outcome we could have hoped for.
What we achieved within the [upgrade] project was to minimize the downtime down to two hours.
We really saw the benefits of having smart tickets save our agents 60 percent of the time to capture interactions.
We experience significantly increased operations availability, greater efficiencies, and improved productivity. Most importantly, we enhanced our ability to responsively and lucratively support both our internal and external members.
We have met our targets for improving IT governance and the management and control of the services […]. This has provided guarantees that allow us to continue to tackle new digital transformation processes and respond quickly to the requirements of a growing business like ours.