Service Level Management



Service Level Management

IT service level management software that helps you define, track, and report on service levels from a business perspective.

Measurement That Shows IT Meeting Business Goals

ビジネスの見地からプロアクティブにサービスレベルを管理します。 Service Level Managementによって提供されるレポートを使用すると、ビジネス目標に基づいてアプリケーションのサービスレベルを測定および監視できます。また、現実的で数値化が可能なサービスレベル目標を定義したり、リアルタイムでパフォーマンスを追跡することもできます。 また、パフォーマンスについてレポートすることで、ITがその責務を果たしていることを証明することも可能です。

Key Benefits

  • ビジネスサービスレベル管理の目標に沿って、現実的で数値化が可能な可用性/パフォーマンス目標を設定
  • サービスレベルの可用性とパフォーマンスをリアルタイムベースおよびオフラインのプランニング目的で追跡可能
  • ビジネス上の優先事項や要望とIT組織との整合性を強化
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