Real User Monitoring


Real User Monitoring

Real User Monitoring (RUM)


Real User Monitoring to Improve User Experience

Real User Monitoring (RUM) は、常時、全拠点、全ユーザーを対象に、ビジネスに不可欠なアプリケーションサービスのパフォーマンスと可用性を監視します。 このソフトウェアは、基盤となるインフラストラクチャを自動検出し、ユーザーの操作を分類することで、Web、クラウド、モバイルのユーザーエクスペリエンスに関連するセッションとサービスの全般的な状態を可視化します。 Real User Monitorを使用すると、あらゆる階層にわたってユーザーエクスペリエンスを追跡できるため、ライブセッションの捕捉、ユーザーがクリックした場所の確認、応答時間の測定、および問題が発生したページの特定が容易になります。 さらにユーザーセッションを捕捉および再生することで、実際のユーザーの挙動を反映したテストスクリプトを簡単に作成できます。 こうしたあらゆるデータによって、ユーザーがどのアプリケーショントランザクションを実行し、どのようなアプリケーション応答を得ているか分析できます。 RUMは現在、SAPやCitrix、Android上のネイティブモバイルアプリケーション監視など、20以上のアプリケーションプロトコルとアプリケーションをサポートしています。

Key Benefits

  • Visibility into application end user experience for all users, all locations, all the time – on web, cloud and mobile application services
  • Replay user sessions to help triage and solve problems faster
  • Generate testing scripts based on real end user session data
  • Trace end user transactions across automatically discovered application tiers to speed resolution
  • Combine end user experience and infrastructure performance data into service level management

RUM Protocols

RUM supports wide variety of enterprise applications and protocols. RUM also includes a Software Development Kit (SDK) to build many custom integrations to capture user experience in specific applications, such as for the banking and telecom industries. 

Custom WebHTTP/S
Flash/FlexAMFO, AMF3
OracleForms NCAOver HTTP/TCP
Citrix XenCitrix ICA
ISO 8583VISA Base I, MasterCard CIS
IBM WebSphere MQMQ
Oracle DBOracle DB


Additional Resources


Better Visibility Means Better Applications



RUM Training Schedule

Trial software

HP Real User Monitor 9.20 English SW E-Media Evaluation

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