Service Level Management

Gestione dei livelli di servizio

Measurement That Shows IT Meeting Business Goals

Gestite in modo proattivo i livelli di servizio dal punto di vista aziendale. Con i report di Service Level Management potrete misurare e monitorare i livelli di servizio delle applicazioni contro gli obiettivi aziendali, definire obiettivi realistici e quantificabili relativi ai livelli di servizio e monitorare le performance in tempo reale. Service Level Management vi consente inoltre di creare report sulle performance in modo da mostrare che l'IT sta rispettando i propri impegni.

Key Benefits

  • Definizione di obiettivi realistici e quantificabili sulle prestazioni e sulla disponibilità coerenti con gli obiettivi di business relativi al livello dei servizi
  • Monitoraggio della disponibilità e delle prestazioni dei livelli di servizi in tempo reale e a scopo di pianificazione offline
  • Allineamento dell'organizzazione IT alle priorità e alle aspettative di business
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