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Fast, Efficient, Intelligent Service Desk

Reduce ITSM Costs with a Smarter Service Desk

Help your service desk agents and IT managers proactively manage service quality.

HPE Service Manager 9.50 Is Available Now

At the core of the HPE ITSM Automation Suite, the latest Big Data Service Desk release is available now! Built for a superior user experience and increased service desk efficiency, the newest Big Data Service Desk release both enables better business outcomes and decreases the cost of IT operations. It includes a new service portal, smart email, end user chat with 24x7 virtual agent support, and a simplified migration path to codeless process designer.







Big Data ITSM: 6 Ways to Reduce Cost


(PDF 684 KB)



IT Service Management Automation


(PDF 883 KB)



HPE ITSM on LinkedIn



Service Manager



(PDF 1 MB)

Online assessment


Incident Management – Best Use of Analytics Winner



(PDF 2.62 MB)



Reduce Service Desk costs with Big Data Analytics



(Webinar 49 Minutes)



Reaching New Heights with ITSM


(PDF 4.37 MB)

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