Real User Monitoring

Monitoraggio degli utenti in tempo reale

Real User Monitoring

Real User Monitoring (RUM)

Monitoraggio degli utenti finali in grado di fornire visibilità sul loro comportamento per una risoluzione veloce e personalizzata dei problemi.

Real User Monitoring to Improve User Experience

Real User Monitoring (RUM) monitora costantemente le prestazioni e la disponibilità delle applicazioni per tutti gli utenti, ovunque si trovino, che utilizzano servizi applicativi business critical. Rileva automaticamente l'infrastruttura sottostante e classifica le azioni degli utenti, offrendo una visibilità istantanea dello stato della sessione e dell'intero servizio nell'esperienza dell'utente sul Web, su cloud e mobile. Permette di tenere traccia dell'esperienza utente tra i livelli, catturare le sessioni in tempo reale, visualizzare le scelte degli utenti, misurare i tempi di risposta e visualizzare le pagine che hanno causato problemi. Inoltre, è possibile catturare facilmente e riprodurre le sessioni per creare script di test che riflettono il comportamento degli utenti reali. Tutti questi dati vi forniscono una nuova capacità di analizzare le transazioni eseguite dagli utenti e la risposta dell'applicazione. Attualmente RUM supporta più di 20 protocolli applicativi e applicazioni quali SAP, Citrix e il monitoraggio delle applicazioni mobili native su Android.

Key Benefits

  • Visibility into application end user experience for all users, all locations, all the time – on web, cloud and mobile application services
  • Replay user sessions to help triage and solve problems faster
  • Generate testing scripts based on real end user session data
  • Trace end user transactions across automatically discovered application tiers to speed resolution
  • Combine end user experience and infrastructure performance data into service level management

RUM Protocols

RUM supports wide variety of enterprise applications and protocols. RUM also includes a Software Development Kit (SDK) to build many custom integrations to capture user experience in specific applications, such as for the banking and telecom industries. 

ApplicationProtocol
Custom WebHTTP/S
Flash/FlexAMFO, AMF3
SAPHTTP/S, SAP GUI
OracleForms NCAOver HTTP/TCP
SiebelHTTP/S
PeopleSoftHTTP/S
Streaming/VoIPUDP
IMAPIMAP
SMTPSMTP
POP3POP3
Citrix XenCitrix ICA
FTPFTP
LDAPLDAP
ISO 8583VISA Base I, MasterCard CIS
SOAPHTTP/S
IBM WebSphere MQMQ
Oracle DBOracle DB
MS-SQLMS-SQL
MySQLMySQL
DB2DB2


 

Additional Resources

Brochure

Better Visibility Means Better Applications

(PDF 1MB)

Education

RUM Training Schedule

Trial software

HP Real User Monitor 9.20 English SW E-Media Evaluation

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