IT Service Management

Gestion du service informatique

Faster Service. Better Experience. Lower Costs.

HPE ITSM Automation vous permet d'accélérer la fourniture des services tout en améliorant la satisfaction des utilisateurs et du personnel informatique. Ainsi, vous pouvez accélérer la cadence des projets clés de l'entreprise. Désormais, vos services ITIL sont facilement accessibles et utilisables. Leur configuration et leur déploiement ne prennent que quelques minutes et non plus des heures, et les tâches d'administration et de maintenance sont aussi simples que rapides. Mieux encore, vous êtes en mesure d'exploiter le Big Data, et donc de fournir de précieux renseignements, partager les connaissances et identifier les tendances.

Oubliez les coûts très élevés et la frustration de l'ITSM classique.

Transform the excessive costs and frustrations of traditional ITSM into more productive and satisfied users, lower IT costs, and tighter IT control. An investment in HPE ITSM turns service delivery into a source of competitive advantages and business value.

Valeur ajoutée d'HPE ITSM Automation

Enable more productive and satisfied users, lower IT costs, and tighten IT control: Investing in HPE ITSM Automation turns your service delivery into a source of competitive advantage and business value.

software/it-service-management-itsm - Why section

Avis des clients : Nouvelles perspectives sur ITSM

Notre vaste et grandissante base de clients est l'une des meilleures sources de renseignements et de conseils sur les solutions ITSM. Découvrez ce qu'ils ont à dire sur l'optimisation maximale de la valeur métier d'ITSM, et la raison pour laquelle HPE reste leur partenaire favori.

Sound Advice from 12 ITSM Customers

Get solid advice, lessons learned, and best practices from 12 Micro Focus customers. Read our eBook and learn how to deliver world-class ITSM.

 

(PDF 4.37 MB)

software/it-service-management-itsm - why section 2

Des capacités, du début à la fin. Basées sur ITIL. Prêtes pour l'avenir.

Les solutions ITSM complètes d'HPE prennent en charge les processus de Service Desk, la gestion des configurations, la gestion des actifs, l'analyse et l'automatisation, le tout en s'appuyant sur les meilleures pratiques ITIL, sur l'implémentation par des spécialistes et sur des services d'experts.

Transformative Service Management

Quand il s'agit de transformer la fourniture de services et la prise en charge, les solutions HPE ITSM complètes se révèlent tout simplement plus intelligentes. Ces solutions automatisent les tâches et gèrent les actifs de manière à réduire les coûts. Elles accélèrent les processus de Service Desk tout en améliorant l'expérience utilisateur. Elles affinent l'octroi des licences logicielles et la conformité. Elles exploitent également le Big Data pour constamment améliorer le Service Desk.

Staff Efficiency

Find out how big data machine learning, deep analytics, and pattern matching expedite ticket handling, facilitate continual service improvement, and empower self-service.

 

(PDF 1810KB)

Automatisation du Service Desk

Voyez comment l'automatisation des tâches informatiques courantes accélère la réponse aux demandes, les modifications de normes, et le tri et la résolution des incidents, tout en augmentant la productivité du personnel.

Versatile Discovery for Next Generation Hybrid IT

Ensure your infrastructure is accurately mapped for cloud, on-premise, and containerized IT with agent-less, agent-based, or hybrid discovery capabilities and real-time discovery for virtual environments.

 

(PDF 108 KB)

New Opportunities of Next-Gen ITSM

What will the future of ITSM bring? New Opportunities for creating business advantages and satisfied users. Read this EMA Research report and learn how next-generation ITSM will open new doors to creating a more service-aware business-aligned IT organization.

Read Now

Resources

Brochure

 

IT Service Management Automation

 

(PDF 883KB)

Analyst report

 

Top 20 ITSM Vendors

 

(PDF 779 KB)

White paper

 

Three Ways Big Data Can Transform Your Service Desk

 

(PDF 1810KB )

Infographic

 

Big Data ITSM: 6 Ways to Reduce Cost

 

(PDF 684 KB)

Analyst report

 

Gartner: Big Data for the Service Desk

Solution Brief

 

Asset Optimization

Infographic

 

Configuration Management System for ITSM

Solution Brief

 

Software Asset Management

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