Real User Monitoring

Real User Monitoring

Real User Monitoring

Real User Monitor (RUM)

Outil de surveillance d'utilisateur final vous donnant une visibilité sur les comportements des utilisateurs pour identifier les problèmes et les résoudre rapidement.

Real User Monitoring to Improve User Experience

Real User Monitoring (RUM) surveille la performance et la disponibilité des services d'applications critiques pour tous les utilisateurs, partout et à tout moment. Il détecte automatiquement l'infrastructure sous-jacente et classe les actions des utilisateurs. Il offre une visibilité instantanée des sessions et de l'intégrité globale du service sur le Web, le cloud et l'activité mobile de l'utilisateur. Il vous permet de suivre l'activité de l'utilisateur à chaque niveau, d'enregistrer des sessions en direct, de voir où les clients ont cliqué, de mesurer les délais d'intervention et de consulter les pages qui ont provoqué des erreurs. Vous pouvez facilement enregistrer et réitérer la lecture des sessions utilisateur pour créer des scripts de test reflétant le comportement réel de l'utilisateur. Toutes ces données vous permettent d'analyser les opérations d'applications effectuées par vos utilisateurs et de connaître la réaction des applications qu'ils rencontrent. RUM prend actuellement en charge plus de 20 protocoles et applications tels que SAP, Citrix et la surveillance des applications mobiles natives sur Android.

Key Benefits

  • Visibility into application end user experience for all users, all locations, all the time – on web, cloud and mobile application services
  • Replay user sessions to help triage and solve problems faster
  • Generate testing scripts based on real end user session data
  • Trace end user transactions across automatically discovered application tiers to speed resolution
  • Combine end user experience and infrastructure performance data into service level management

RUM Protocols

RUM supports wide variety of enterprise applications and protocols. RUM also includes a Software Development Kit (SDK) to build many custom integrations to capture user experience in specific applications, such as for the banking and telecom industries. 

ApplicationProtocol
Custom WebHTTP/S
Flash/FlexAMFO, AMF3
SAPHTTP/S, SAP GUI
OracleForms NCAOver HTTP/TCP
SiebelHTTP/S
PeopleSoftHTTP/S
Streaming/VoIPUDP
IMAPIMAP
SMTPSMTP
POP3POP3
Citrix XenCitrix ICA
FTPFTP
LDAPLDAP
ISO 8583VISA Base I, MasterCard CIS
SOAPHTTP/S
IBM WebSphere MQMQ
Oracle DBOracle DB
MS-SQLMS-SQL
MySQLMySQL
DB2DB2


 

Additional Resources

Brochure

Better Visibility Means Better Applications

(PDF 1MB)

Education

RUM Training Schedule

Trial software

HP Real User Monitor 9.20 English SW E-Media Evaluation

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