Service Level Management

Gestion des niveaux de services

SLM-why

Service Level Management

IT service level management software that helps you define, track, and report on service levels from a business perspective.

Measurement That Shows IT Meeting Business Goals

Gérez proactivement les niveaux de service d'un point de vue de l'entreprise. Service Level Management met à votre disposition des rapports vous permettant de mesurer et surveiller les niveaux de service des applications en les comparant aux objectifs de l'entreprise, de définir des objectifs réalistes et quantifiables en matière de niveaux de service, et de suivre les performances en temps réel. Il vous permet également de générer des rapports sur les performances de façon à voir si l'informatique remplit ses obligations.

Key Benefits

  • Définition d'objectifs de disponibilité et de performance réalistes et quantifiables reflétant les objectifs de gestion des niveaux de service métier
  • Suivi de la disponibilité et de la qualité du niveau de service en temps réel et à des fins de planification hors ligne
  • Adéquation du service informatique aux priorités et attentes métiers
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