IT Service Management

Gestión de servicios de TI

Faster Service. Better Experience. Lower Costs.

Con HPE ITSM Automation, puede agilizar la prestación de servicios y lograr a la vez que la experiencia sea más satisfactoria para los usuarios finales y el personal de TI, de modo que pueda acelerar sus principales iniciativas empresariales. Ahora, es fácil acceder a los servicios basados en ITIL y usarlos, la configuración y la implementación duran minutos en lugar de horas y las tareas de administración y mantenimiento son sencillas y rápidas. Y lo mejor de todo es que puede utilizar el big data para proporcionar información y conocimientos e identificar tendencias.

Deje atrás los costes elevados y la frustración de la ITSM tradicional

Transform the excessive costs and frustrations of traditional ITSM into more productive and satisfied users, lower IT costs, and tighter IT control. An investment in HPE ITSM turns service delivery into a source of competitive advantages and business value.

El valor empresarial de HPE ITSM Automation

Enable more productive and satisfied users, lower IT costs, and tighten IT control: Investing in HPE ITSM Automation turns your service delivery into a source of competitive advantage and business value.

software/it-service-management-itsm - Why section

Opiniones de los clientes: nuevas perspectivas sobre la ITSM.

Una de las mejores fuentes de información y asesoramiento sobre las soluciones de ITSM es nuestra gran base de clientes, en constante crecimiento. Conozca sus opiniones sobre cómo obtener el máximo valor empresarial de la ITSM y sobre por qué HPE es su socio preferido.

Sound Advice from 12 ITSM Customers

Get solid advice, lessons learned, and best practices from 12 HPE customers. Read our eBook and learn how to deliver world-class ITSM.

 

(PDF 4.37 MB)

software/it-service-management-itsm - why section 2

Capacidades integrales. Basadas en ITIL. Preparadas para el futuro.

HPE proporciona soluciones de ITSM completas que facilitan los procesos del Service Desk, además de la gestión de la configuración, la gestión de activos, el análisis y la automatización basándose en las prácticas recomendadas de ITIL y complementadas por implementación y servicios expertos.

Transformative Service Management

Las soluciones ITSM integrales de HPE son más inteligentes en la transformación de la prestación y el soporte de los servicios. Automatizan las tareas y gestionan los activos para reducir los costes. Aceleran los procesos del Service Desk y mejoran a la vez la experiencia del usuario. Optimizan el uso de las licencias y el cumplimiento del software. Y utilizan el big data para mejorar continuamente el Service Desk.

Staff Efficiency

Find out how big data machine learning, deep analytics, and pattern matching expedite ticket handling, facilitate continual service improvement, and empower self-service.

 

(PDF 1810KB)

Service Desk Automation

See how automation of common IT tasks accelerates fulfillment of requests, execution of standard changes, and triage and remediation of incidents, improving both staff productivity

Versatile Discovery for Next Generation Hybrid IT

Ensure your infrastructure is accurately mapped for cloud, on-premise, and containerized IT with agent-less, agent-based, or hybrid discovery capabilities and real-time discovery for virtual environments.

 

(PDF 108 KB)

Resources

Brochure

 

IT Service Management Automation

 

(PDF 883KB)

Analyst report

 

Top 20 ITSM Vendors

 

(PDF 779 KB)

White paper

 

Three Ways Big Data Can Transform Your Service Desk

 

(PDF 1810KB )

Infographic

 

Big Data ITSM: 6 Ways to Reduce Cost

 

(PDF 684 KB)

Analyst report

 

Gartner: Big Data for the Service Desk

Solution Brief

 

Asset Optimization

Infographic

 

Configuration Management System for ITSM

Solution Brief

 

Software Asset Management

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