Service Level Management

Gestión del nivel de servicio

SLM-why

Service Level Management

IT service level management software that helps you define, track, and report on service levels from a business perspective.

Measurement That Shows IT Meeting Business Goals

Gestione proactivamente los niveles de servicio desde un punto de vista comercial. Service Level Management le da los informes que le permiten medir y supervisar los niveles de servicio de las aplicaciones respecto a los objetivos de la empresa, defina objetivos de nivel de servicio cuantificables y realistas, y dé seguimiento al rendimiento en tiempo real. Y le permite informar sobre el rendimiento de una manera que demuestra que está cumpliendo con sus obligaciones.

Key Benefits

  • Definición de los objetivos de rendimiento y disponibilidad de forma realista y cuantificable que refleja los objetivos empresariales a nivel de servicio
  • Seguimiento del rendimiento y la disponibilidad del nivel de servicio tanto en tiempo real, como para planificar sin conexión
  • Alineación de la organización de TI con las prioridades y las expectativas de la empresa
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