Introducing HPE Software Enterprise Support (24x7 Support)
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As our standard offering and a prerequisite to HPE FlexCare Support, 24x7 Support helps you experience maximum value from your investment in HPE Software. We have been supporting our customers for over 25 years, and have proven our worth to thousands of clients across the world.

By providing you with fast 24-hour access to HPE Software experts who can diagnose and resolve your issues, we have the knowledge to increase uptime, reduce total cost of ownership, and drive efficient business outcomes.

Empower your business with HPE Software Enterprise Support

24x7 Support will enable your business to take advantage of:

  • 24x7 problem resolution: Gain access to HPE experts and technical resources, by taking advantage of online, around the clock, self-solve support.
  • Global support: Follow-the-sun case handling, including local language experts and unlimited access.
  • Access to Software Support Online portal: Putting a vast array of Software knowledge -based resources and tools at your fingertips.
  • Maximized uptime: By resolving technical issues efficiently through regular product updates, patches, fixes, and 24x7 access to multiple HPE customer support options.
  • Access to an escalation management team: Available to you 24 hours a day, 7 days a week, including after-hours, to manage your business-critical escalations.

Exchange ideas and enhance your software knowledge with access to:

HPE FlexCare Credits – available for any customer with an active HPE software support contract!

HPE FlexCare Credits provide you with a flexible way to source short term reactive and proactive support services, providing exactly what you need when you need it at any time throughout the life of your support contract.

HPE FlexCare Credit packages can provide a wide range of personalized reactive or proactive support related assistance - such as support on deployment, product education, health check and supportability review, new feature usage and configuration or troubleshooting mentoring.

Find out how HPE FlexCare Credits can support you in the HPE FlexCare Credit Menu and watch the ‘Understanding FlexCare Credits’ video to find out more!

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flexcare portfolio illustration of people

Need a greater level of Support?

Why not take a look at our HPE FlexCare portfolio, offering a wide range of proactive and reactive support services to meet the needs of your business? Whether you want to speak to the same expert each time you call, need a technical advisor, or need someone to review your Software Support strategy, our HPE FlexCare portfolio has a suitable offering for you!

Meet the Software Support organization

For more than 25 years, our IT experts and wealth of resources have helped thousands of customers just like you to optimize their IT environments and respond effectively to business demands. Our customers are important to us and are at the heart of everything we do.

As a global software support organization, with over 2,700+ employees, our goal is to protect your software investment and empower your business with world-class technical support expertize and comprehensive reactive and proactive support.

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Resources

Data sheet

 

HPE Software Enterprise Support

 

(PDF 2 MB)

Data sheet

 

HPE FlexCare

 

(PDF 1.83 MB)

eBook

 

Online. On-site. On your side.

 

(PDF 709 KB)

Data sheet

 

HPE FlexCare Credit Menu Services

 

(PDF 611 KB)

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