Service Management Automation X

Your best service experience through machine learning

Service Management Automation X (SMAX) 2018.05 available now

Based on the Micro Focus ITOM platform, the latest SMAX release includes Studio, a new feature allowing users to easily extend their service desk by developing or extending process-based applications without coding. In addition, this release includes in-place updates and extended public cloud support.

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Container-based delivery

Build and deploy IT solutions in any environment via our modern foundation. Through advanced data management capabilities, get flexibility coupled with control of data sovereignty.  

Cloud gear
Runs on the public cloud

Install and work with instance deployed on Amazon Web Services, and enable greater flexibility to run and store applications and data.

Codeless and version-less configuration

Accelerate onboarding and reduce Total Cost of Ownership (TCO) through automated upgrades, with near-instant access to new features and capabilities.

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Modern user experience

Give the consumer the simplest user experience, with native mobile applications, virtual agents, social collaboration, and chatops bots driven by analytics and automation.

Multi-tenant managed service provider support

Enable global and regional Managed Service Providers industry leading, multi-tenancy, high scalability, and deployment flexibility across on premise and cloud.

Enterprise applications

Offer analytics-based applications such as human resource workflow, application and service portfolio management, financial tracking and ideation and proposal to your service catalog.


Automating service management for the digital age

Enterprise Management Associates discusses the unique capabilities of Micro Focus Service Management Automation X as a valuable resource for IT organizations seeking to move forward more proactively into the digital age.

release-rel-2018-5-2-637 | Wed May 23 09:12:31 PDT 2018
Wed May 23 09:12:31 PDT 2018