Service Level Management

Service-Level-Management

SLM-why

Service Level Management

IT service level management software that helps you define, track, and report on service levels from a business perspective.

Measurement That Shows IT Meeting Business Goals

Verwalten Sie Service-Levels aus Ihrer Geschäftsperspektive. Mit den Berichten, die das Service Level Management bereitstellt, können Sie die Service-Levels Ihrer Anwendungen unter Berücksichtigung der Geschäftsziele bewerten, realistische und quantifizierbare Service-Level-Ziele definieren und die Leistung in Echtzeit überwachen. Darüber hinaus sind Sie in der Lage, die Performance mit einer Methode auszuwerten, die darlegt, dass die IT ihre Verpflichtungen erfüllt.

Key Benefits

  • Definition realistischer, quantifizierbarer Verfügbarkeits- und Leistungsvorgaben entsprechend den Geschäftszielen beim Service Level Management
  • Überwachung der Service-Level-Verfügbarkeit und -Leistung sowohl in Echtzeit wie auch für Planungsaktivitäten
  • Ausrichtung der IT-Initiativen an Geschäftsprioritäten und -vorgaben
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