Real User Monitoring

Real User Monitoring

Real User Monitoring

Real User Monitoring (RUM)

Überwachung von Endbenutzern für mehr Transparenz beim Benutzerverhalten und schnelle, gezielte Problemlösung.

Real User Monitoring to Improve User Experience

Das Real User Monitoring (RUM) überwacht die Performance und Verfügbarkeit geschäftskritischer Anwendungen für alle Benutzer an allen Standorten zu jeder Zeit. Die Software erkennt die zugrunde liegende Infrastruktur automatisch und klassifiziert Benutzeraktionen. Sie erhalten dadurch umgehend Einblicke in den Status von Sitzungen und gesamten Services zur Web- und Cloudfunktionalität sowie zur Funktionalität für mobile Benutzer. Sie haben die Möglichkeit, das Benutzererlebnis ebenenübergreifend zu verfolgen, Live-Sessions zu erfassen, Benutzeraktivitäten nachzuvollziehen, Reaktionszeiten zu messen und Seiten, die Probleme verursachen, anzuzeigen. Zudem lassen sich Benutzersitzungen mühelos erfassen und wiederholen und damit Testscripts erstellen, die das konkrete Benutzerverhalten wiedergeben. Durch diese Daten sind Sie erstmals in der Lage zu analysieren, welche Anwendungstransaktionen die Benutzer durchführen und welche Antwortzeiten eine Anwendung bietet. RUM unterstützt derzeit über 20 Anwendungsprotokolle und Anwendungen wie SAP, Citrix und native, mobile Funktionen zur Anwendungsüberwachung unter Android.

Key Benefits

  • Visibility into application end user experience for all users, all locations, all the time – on web, cloud and mobile application services
  • Replay user sessions to help triage and solve problems faster
  • Generate testing scripts based on real end user session data
  • Trace end user transactions across automatically discovered application tiers to speed resolution
  • Combine end user experience and infrastructure performance data into service level management

RUM Protocols

RUM supports wide variety of enterprise applications and protocols. RUM also includes a Software Development Kit (SDK) to build many custom integrations to capture user experience in specific applications, such as for the banking and telecom industries. 

ApplicationProtocol
Custom WebHTTP/S
Flash/FlexAMFO, AMF3
SAPHTTP/S, SAP GUI
OracleForms NCAOver HTTP/TCP
SiebelHTTP/S
PeopleSoftHTTP/S
Streaming/VoIPUDP
IMAPIMAP
SMTPSMTP
POP3POP3
Citrix XenCitrix ICA
FTPFTP
LDAPLDAP
ISO 8583VISA Base I, MasterCard CIS
SOAPHTTP/S
IBM WebSphere MQMQ
Oracle DBOracle DB
MS-SQLMS-SQL
MySQLMySQL
DB2DB2


 

Additional Resources

Brochure

Better Visibility Means Better Applications

(PDF 1MB)

Education

RUM Training Schedule

Trial software

HP Real User Monitor 9.20 English SW E-Media Evaluation

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