Discover how using IT4IT concepts based on a value chain model can help you identify and tackle the most critical challenges of IT transformation.
A value chain is an industry-standard business structure: a set of activities that create value in response to what users need, while optimizing the use of resources, minimizing waste, and mitigating risk. By measuring IT according to the value it creates, you define performance criteria for meaningful results, rather than optimizing just one aspect of the organization.
Learn how you can use IT to add value at every stage of the service lifecycle.
Table of Contents:
3 Creating value in a user-centric world
8 IT value stream 1: From Strategy to Portfolio
12 IT Value stream 2: From Requirement to Deploy
16 IT Value stream 3: From Request to Fulfill
21 IT Value stream 4: From Detect to Correct
25 The supporting activities to the IT value chain
26 How to apply the value chain framework: Next steps for the CIO